The Newport Spectra-Physics Corporation is a globally recognized leader in advanced technology products and solutions for fields such as Research, Life & Health Science, Aerospace & Defence, Industrial Manufacturing, Semiconductors and Microelectronics. We offer a wide range of innovative products to make, manage and measure light: Lasers and Light Sources, Opto-mechanical Components and Mounts, Optical Filters and Gratings, Spectroscopic and Photonic Instruments, Vibration Control, Motion Systems and Customized Systems.
We are looking for Customer Support Representative (UK) Temporary Contract – Maternity Cover 19th October 2009 until 26th February 2010 Part-time 12 to 5pm, Mon to Thursday. 12 to 4pm Friday. Based Didcot, Oxfordshire You will be responsible for processing and booking orders from scientific/government funded customers for lasers for both sales and service departments The role will involve the following duties
Being the initial point of contact in the Newport Spectra-Physics Sales Office for both Customer and sales staff, liaising customers and staff as necessary.
Receiving incoming calls/orders for the sales department by phone fax an e-mail
Promptly and accurately entering sales orders onto the SAP system to achieve the commercial targets of the business.
Monitor the progress of orders, to ensure a timely delivery to clients in order to achieve customer satisfaction.
Responding to customers enquiries.
The right candidate will have experience of a customer service role. Order processing and invoice experience is a plus. You need to be a confident team player with the ability to work within a sometimes high pressure environment. You have experience in working with an ERP-system, ideally SAP and will be competent in using Microsoft Office packages with a good command of Word, Excel and Outlook.
We offer you a challenging job with a good level of variety, responsibility and independence. You will be a member of our motivated team, which will support you in your activities. Are you interested? Please send your detailed application to: Jon Richardson, Newport Spectra-Physics Ltd, Unit 7, Library Avenue, Harwell Science and Innovation Campus, Didcot, OX11 0SG Phone.: 01235 432710, e-mail: jon.richardson@spectra-physics.com |
